Job Title: Customer Support Executive – Back Office / Semi Voice
Employment Type: Full-Time / Permanent
Location: Coimbatore
Role Overview
Looking for energetic and customer-focused specialists to join the Customer Support team. The role involves handling both voice and non-voice interactions, ensuring timely resolution of customer queries, and delivering a seamless customer experience.
Key Responsibilities
Respond to customer queries via chat and semi-voice support.
Assist customers with online orders and e-commerce sales.
Provide accurate product and order-related information.
Update customer details and reports using internal systems.
Coordinate with internal teams for order processing and issue resolution.
Maintain high customer satisfaction and conversion standards.
Required Skills
Good communication skills in English, Malayalam & Tamil.
Basic computer knowledge: MS Word, Excel & Google Sheets.
Typing speed proficiency for non-voice roles.
Customer service or e-commerce experience preferred.
Freshers with valuable communication skills can also apply.
Work Schedule
6 days working.
No night shift.
Week off on rotational basis.
Why Join Us?
Structured growth in customer operations.
Exposure to both voice & backend.
Incentives and learning opportunity.