Roles and Responsibilities
Counsel prospective students regarding undergraduate, postgraduate, and certification programs.
Handle inbound and outbound calls to prospective students and parents.
Understand students' educational backgrounds, career goals, and course preferences.
Provide accurate information about courses, eligibility criteria, fees, admission procedures, and career opportunities.
Follow up with leads through calls, WhatsApp, and email to drive admissions.
Convert qualified leads into successful enrollments by addressing queries and resolving concerns.
Achieve daily, weekly, and monthly admission and sales targets.
Maintain accurate records of student interactions, follow-ups, and admissions in the CRM.
Build robust relationships with students and parents throughout the admission process.
Coordinate with the academic and operations teams to ensure a smooth enrollment experience.
Stay updated on program offerings, admission policies, and competitor courses.
Prepare daily and weekly reports on lead conversion, follow-ups, and admission performance.
Ensure a positive student experience while meeting organizational sales objectives.