Job Description – Front Office Associate (FOA)

Merlis Hotels, Coimbatore – A Luxury 5-Star Hotel

Hiring Front Office Department

Position: Front Office Associate (FOA)

Department: Front Office

Location: Merlis Hotels, Coimbatore

Reports To: Front Office Manager / Assistant Front Office Manager

Job Summary

The Front Office Associate is responsible for delivering warm, professional, and efficient guest services while ensuring a seamless guest experience throughout the guest journey, from arrival to departure.

Key Responsibilities
Welcome guests warmly and ensure a smooth check-in and check-out process.
Handle guest enquiries, requests, complaints, and feedback professionally.
Manage room reservations, guest registration, and billing procedures.
Coordinate with Housekeeping, F&B;, and other departments to ensure guest satisfaction.
Maintain accurate guest records and update information in the hotel PMS.
Handle telephone calls, emails, and guest correspondence efficiently.
Promote hotel facilities, services, and available room categories.
Ensure proper cashiering, billing,



and settlement procedures.
Maintain professional grooming, personal hygiene, and service standards.
Follow hotel policies, SOPs, and guest confidentiality guidelines.

Candidate Requirements
Diploma or Degree in Hotel Management or an equivalent qualification.
1–3 years of experience in Front Office operations, preferably in a 4-star or 5-star hotel.
Valuable communication and interpersonal skills.
Knowledge of hotel PMS and reservation systems.
Solid guest-handling and problem-solving abilities.
Fluency in English; knowledge of Tamil is preferred.
Pleasant personality with a customer-focused approach.

Key Competencies
Guest Relations & Customer Service
Communication Skills
Problem-Solving
Teamwork & Coordination
Attention to Detail
Professional Grooming

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits:
Adaptable schedule
Food provided
Life insurance
Provident Fund

Work Location: In person

📌 Front Office Associate Coimbatore
🏢 Merlis Hotels Coimbatore
📍 Coimbatore