Job Description – Customer Care Executive

Company: Apollo Clinic
Location: Prince Anwar Shah Road, Kolkata
Salary: ₹10,000 – ₹12,000 per month
Experience: 1–3 Years
Industry Preference: Hospital / Clinic / Healthcare

Job Summary

Apollo Clinic is looking for a polite, professional, and patient-focused Customer Care Executive to manage patient enquiries, appointments, front-desk coordination, and customer service activities.

Key Responsibilities
Handle patient enquiries over phone calls and at the front desk.
Schedule, confirm, and manage doctor appointments.
Provide information about available healthcare services, diagnostic tests, and consultation timings.
Assist patients with registration and guide them through clinic procedures.
Handle patient feedback and resolve routine complaints professionally.
Coordinate with doctors, nursing staff, laboratory staff, and other departments.
Maintain patient records and appointment details accurately.




Ensure a smooth and positive patient experience.

Eligibility Criteria
Graduate preferred; minimum qualification as per company policy.
1–3 years of experience in customer care, preferably in a hospital or clinic.
Good communication and interpersonal skills.
Basic computer knowledge and familiarity with MS Office.
Pleasant personality, patience, and a service-oriented attitude.
Ability to handle patients and work in a team.

What We Offer
Salary: ₹10,000 – ₹12,000 per month.
Chance to work in a reputed healthcare workplace.
Professional learning and growth opportunities.

Interested candidates can share their updated CV with the HR Department of Apollo Clinic, Prince Anwar Shah Road, Kolkata.

Pay: ₹10,000.00 - ₹12,000.00 per month

Perks:
Paid sick time
Provident Fund

Work Location: In person

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