Job description:
Understand the client's requirements, coordinate with them and issue the best airfares
Process basic flight ticketing, date changes, cancellations, re-issuances, and refunds in coordination with airline guidelines.
Track flight schedule updates or cancellations and communicate changes promptly to clients.
Search for cost-effective routing options to offer competitive airfares.
Liaise with hotel partners, local DMCs and transport vendors to book arrangements.
Assist senior executives in resolving client queries or emergency changes during trips.
Maintain organized records of client files, payments, and booking logs in the system.
Handle hotel reservation requests for domestic and international destinations
Process amendments, room upgrades,
special requests and cancellations in accordance with hotel policies.
Assist in resolving in office client issues, such as room allocation problems or hotel service complaints.
Maintain up-to-date knowledge of hotel categories and ticketing guidelines
Core competencies:
Fair understanding of hotel room categories and how they work.
Robust written and verbal communication skills.
Fundamental working knowledge of at least one GDS platform
Basic proficiency in Microsoft Excel and Word.