Customer Support Associate – US Healthcare Process
Location: Kalyani Nagar, Pune
Experience: Minimum 1 year in an International Voice Process
Qualification: Graduate / Undergraduate
Shift: Fixed US Shift
Working Days: Monday to Friday
Week Off: Saturday and Sunday
Job Description
We are hiring Customer Support Associates for a US Healthcare blended process. The ideal candidate should have solid communication skills and experience handling international customers.
Key Responsibilities
Handle customer queries through voice and other communication channels.
Provide accurate information and resolve customer concerns professionally.
Maintain customer records and update information in the system.
Follow up on customer requests and ensure timely resolution.
Deliver a positive customer experience while maintaining service quality.
Adhere to process guidelines and performance standards.
Eligibility Criteria
Minimum 1 year of experience in an international voice process.
Graduate or undergraduate candidates can apply.
Positive English communication and customer-handling skills.
Willingness to work in a fixed US shift.
Candidates with recent lead generation or B2B experience are not eligible.
Interview Process: Only 2 rounds.
Pay: ₹19,500.00 - ₹35,000.00 per month
Perks:
Cell phone reimbursement
Commuter assistance
Health insurance
Internet reimbursement
Paid sick time
Provident Fund