The Branch Recovery Officer is responsible for branch-level overdue account follow-up, collections execution and timely resolution of overdue cases. The role identifies and prioritizes overdue accounts, conducts customer calls and visits, follows up on pre-action requirements and coordinates with the Branch Manager on high-risk cases. The role maintains recovery status records and supports timely documentation for settled, defaulted and auction-related accounts.
Detailed Responsibilities
Identify and prioritize overdue accounts at the branch for follow-up.
Contact customers via calls / visits to recover overdue amounts within SLA.
Coordinate with the Branch Manager on high-risk or difficult-to-recover accounts.
Support documentation for gold-release / auction of settled or defaulted loans.
Report daily / weekly recovery status to the Branch Manager.
Qualifications & Experience
Education: Graduate in any discipline.
Experience: 2–5 years in collections / recovery, preferably NBFC or secured lending.
Skill Set Required
Functional / Technical Skills
Field collections & follow-up techniques
Basic knowledge of recovery norms applicable to secured lending
Documentation for gold-release / auction
Local area & customer knowledge