Everstylish is. Everstylish aims to bring a smile to customers' faces with every package. The company believes that fashion is a way to make individuals feel beautiful and confident and strives to spread happiness every day. Everstylish hopes to continue growing and fulfilling its vision with the support of customers.
About the Job
As a customer support executive at Everstylish Lifestyle Private Limited, you will play a crucial role in ensuring our customers receive outstanding support and assistance. You will be responsible for addressing delivery-related concerns and providing effective solutions to ensure customer satisfaction. This role requires excellent communication skills, a customer-centric mindset, and the ability to work with Internal software systems like Magento and Uniware.
Key Responsibilities:
Manage customer interactions via phone, email, and chat
Resolve customer complaints efficiently and professionally
Provide accurate information about products and services
Maintain records of customer interactions in CRM systems
Follow up to ensure complete resolution of customer issues
Escalate complex queries to relevant teams when required
Meet KPIs such as response time, resolution time, and customer satisfaction
Required Skills:
Excellent verbal and written communication skills
Robust problem-solving and analytical abilities
Valuable interpersonal skills and a customer-first mindset
Ability to handle pressure and manage difficult customers
Basic computer proficiency (MS Office, CRM tools)
Time management and multitasking skills
Qualifications:
Graduate in any discipline
Minimum 1 year of experience in customer support/customer service role