Key Responsibilities
Customer Support & Inquiry Resolution:
Serving as the main point of contact for customer inquiries, complaints, and feedback.
Resolving issues promptly and efficiently to ensure a positive customer experience.
Relationship Building & Maintenance:
Regularly interacting with key clients to understand their ongoing needs and preferences.
Building trust and maintaining robust rapport with regular and high-value clients.
Customer Retention & Loyalty:
Monitoring customer satisfaction levels through feedback, surveys, and engagement metrics.

Essential Skills Required
Technical Knowledge: Understanding of manufacturing processes, machinery maintenance, and production systems.
Problem-Solving: Ability to troubleshoot operational issues quickly under pressure.
Communication: Explicit verbal and written communication to coordinate with maintenance, logistics, and management.

Pay: ₹13,600.00 - ₹15,500.00 per month

Perks:
Cell phone reimbursement
Versatile schedule
Food provided
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Customer Relationship Officer Dankuni (India)
🏢 Bengal Paper Works
📍 India