JD – Service Advisor

To provide excellent customer service by understanding customer concerns, coordinating vehicle servicing, and ensuring timely delivery with customer satisfaction.

Key Responsibilities
Receive customers and understand their vehicle service requirements.
Prepare job cards and record customer complaints accurately.
Explain repair requirements, service estimates, and additional work to customers.
Coordinate with technicians and the workshop team to ensure timely vehicle servicing.
Provide regular updates to customers regarding service progress.
Ensure quality checks are completed before vehicle delivery.
Explain completed repairs and service charges to customers.
Handle customer complaints and ensure timely resolution.
Promote periodic maintenance, additional repairs, and value-added services.
Follow up with customers after service and collect feedback.
Achieve service revenue, customer satisfaction, and productivity targets.
Maintain accurate service records and comply with company policies.





Qualifications & Skills
Diploma or degree in Automobile or Mechanical Engineering preferred.
Experience in automobile servicing or customer handling preferred.
Positive communication and interpersonal skills.
Basic technical knowledge of automobiles.
Customer-focused approach and problem-solving ability.
Basic computer knowledge and documentation skills.

Job Type: Full time

Pay: Up to ₹30,000.00 per month

Advantages:
Cell phone reimbursement
Commuter assistance
Versatile schedule
Internet reimbursement
Leave encashment
Paid sick time
Provident Fund

Ability to commute/relocate:
Kochi, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:
Diploma (Required)

Experience:
total work: 2 years (Required)

Work Location: In person

📌 Senior Service Advisor Kochi
🏢 Vayalat Mahindra
📍 Kochi