Responsibilities:
Manage post booking queries and loop closure as per the SLA
Managing daily bookings for clients
Coordinating with internal team for daily operations
Manage end to end visa services of customers
Understanding corporate requirement to the core & maintain the signed off service levels
Updating daily activities in the project management tool
Raising customer queries where there is dependency of any internal team member
Communicating & coordinating with external partners
Handle customer inquiries and resolve issues in a timely and professional manner.
Stay updated with industry trends and changes in regulations to ensure operational compliance.
Contribute to the overall operational efficiency and effectiveness of the organization.
Reasonable experience in managing daily operations
Good knowledge of visa related nuances
Comfortable with MS tools & especially Excel
Good communicator and problem solver
Qualifications:
Bachelor's degree in Business Administration.
Previous experience into operations is preferred.
Solid analytical skills with the ability to interpret data and identify trends.
Excellent attention to detail and accuracy in performing tasks.
Proficient in using operational tools, software, and systems.
Solid communication skills, both written and verbal.
Ability to work well in a fast-paced and agile environment.
Proactive problem-solving skills and ability to handle multiple priorities.
Knowledge of regulatory compliance and industry best practices.