Key Responsibilities:
Respond promptly and professionally to outbound & inbound calls, emails, chats, and web inquiries from potential customers.
Coordinate with customers regarding inquiries, requirements, orders, and updates.
Prepare quotations, sales documents, and other required documentation.
Follow up with customers for quotations, orders, payments, and other requirements.
Coordinate with internal teams such as sales, estimation, production, and accounts for smooth order processing.
Maintain customer records, quotations, orders, and follow-up details.
Provide timely updates to customers and ensure smooth communication until order completion.