Customer Support Associate | International Voice Process | US E-commerce | Airoli

Location: Airoli, Navi Mumbai - Work From Office

Job Type: Full-time | International BPO | US Voice Process

Working Days: 5 Days Working + 2 Rotational Week Offs

Shift: US Rotational Night Shift

About The Process:

We are hiring for one of the largest E-commerce companies in the US. This is an international voice process where you will be helping US customers with their orders, queries and concerns and delivering an excellent customer service experience.

Job Responsibilities:
Handle customer queries and issues related to online orders over voice
Assist customers with refunds, returns and replacement of damaged products
Track orders using Tracking ID and provide accurate updates to customers
Resolve customer complaints and ensure first time resolution
Inform customers about current offers, promotions and updates
Maintain high customer satisfaction and service quality standards
Document customer interactions and follow company process

Eligibility Criteria:
Education: Graduates can apply
Experience: Fresher with excellent English or 1+ year experience in international BPO
Excellent English communication skills - Both verbal and written
Good listening skills,



problem solving attitude and customer focused approach
Willing to work from office in Airoli, Navi Mumbai
Comfortable with US rotational night shifts

Shift and Schedule:
Location: Airoli, Navi Mumbai - In Office Only
Shift Timing: US Rotational Night Shift
Week Offs: 5 Days Working + 2 Rotational Week Offs

Advantages:
Work with world's largest E-commerce company
Attractive In-hand Salary + travel allowance + Incentives+joining bonus
5 Days Working Culture
Medical Insurance and Provident Fund
Excellent growth opportunities in international process
Complete training and supportive work environment

Apply Now - Immediate Joining!

If you have excellent communication skills and are looking for a stable international BPO career in Airoli, click Apply Now.

Our recruitment team will contact you for telephonic screening.

Job Type: Full-time

Benefits:
Health insurance
Provident Fund
Performance bonus

Schedule:
Night shift
Rotational shift
US shift

Education:
Graduation (Required)

Language:
English (Required)

Work Location: In person

Pay: ₹18,000.00 - ₹23,000.00 per month

Advantages:
Flexible schedule
Provident Fund
Work from home

Work Location: In person

📌 Customer Service Representative Airoli
🏢 Individual Recruiter
📍 Airoli