Seeking an experienced BPO Operations Leader with 18+ years in US International Voice Operations. Must have managed 200–300+ FTEs, US clients, P&L;, SLAs and operational KPIs, along with robust client relationship management, WBR/MBR exposure .
Required Candidate profile
18+ years BPO experience.
7+ years in senior leadership.
Managed 200–300+ FTEs.
US Client Management & WBR/MBR
P&L;, SLA & KPI Management
Comfortable with US shift
Perks and advantages
5 days working
PF
Gratuity
📌 Director Operations Bfsi Us Voice Process New Delhi
🏢 HR Hai
📍 New Delhi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.