Role & responsibilities
Build and maintain solid relationships with customers to ensure high satisfaction and retention.
Address customer queries, concerns, and service requests in a timely and professional manner.
Coordinate with internal teams to provide seamless customer service and issue resolution.
Identify prospects for cross-selling and upselling products/services based on customer needs.
Monitor customer feedback and implement initiatives to enhance the overall customer experience.
Ensure regular follow-ups with customers and maintain accurate customer records and interactions.
Preferred candidate profile
Graduate/Postgraduate with more than 3 years of experience in customer service, relationship management, NBFC, banking, or financial services.
Robust communication, interpersonal, and problem-solving skills.
Customer-centric approach with the ability to build and maintain long-term relationships.