Role & Responsibilities
Owner Relationship & Portfolio Management
Manage relationships with property owners across the assigned hub.
Address owner concerns proactively and maintain solid partner relationships.
Prevent owner churn by ensuring timely resolution of issues and maintaining partner satisfaction.
Revenue & Occupancy Management
Drive revenue and occupancy across the assigned property portfolio.
Ensure availability of sellable rooms across properties.
Improve booking conversions to maximise room-night production and revenue.
Customer & Guest Experience
Monitor customer and guest experience metrics across the assigned cluster.
Identify underperforming properties and take corrective actions to improve guest satisfaction.
Ensure consistent service quality and experience across the portfolio.
Accounts Receivable & Collections




Ensure timely collection of outstanding payments from property owners and portfolio clients.
Follow up on pending accounts receivable and resolve payment-related issues.
Stakeholder & Issue Management
Resolve issues involving property owners, customers and internal stakeholders.
Coordinate with relevant teams to ensure timely resolution of operational and business concerns.
Market Insights & Business Updates
Share regular updates on local market conditions, pricing trends and competitor activity.
Identify market prospects and challenges that may impact property performance.
Provide on-ground business insights to support better decision-making.

📌 Hotel Operations Manager Chennai (India)
🏢 OYO
📍 India