Job Description:

We are looking for an experienced NOC / Cloud Operations Engineer with 5+ years of experience in Cloud Operations, Network Operations, or Managed Services Support. The candidate should have robust hands-on experience in AWS infrastructure, networking, SD-WAN technologies, incident management, and customer-facing technical support.

Roles & Responsibilities:
Monitor, manage, and troubleshoot AWS cloud infrastructure, including Compute, Storage, Networking, IAM, and Cloud Monitoring.
Handle incidents, service requests, changes, and problem management using ticketing/PSA tools.
Troubleshoot networking issues related to TCP/IP, DNS, Routing, VPN, and Firewalls.
Work on SD-WAN technologies such as Cisco, Fortinet, VMware VeloCloud, or Palo Alto Networks.
Provide customer-facing technical support and ensure timely incident resolution.
Prepare incident reports, Root Cause Analysis (RCA), technical documentation, and shift handover reports.
Maintain operational standards and ensure adherence to defined SLAs.
Guide and mentor junior team members and support knowledge-sharing activities.




Use scripting and automation tools to support troubleshooting and routine fixes.
Continuously upgrade technical skills and pursue relevant industry certifications.

Mandatory Skills:
5+ years of experience in NOC / Cloud Operations / Managed Services.
AWS Associate-level certification or higher (mandatory and verifiable).
Hands-on experience with AWS Compute, Storage, Networking, IAM, and Monitoring.
Robust networking fundamentals: TCP/IP, DNS, Routing, VPN, and Firewalls.
Working knowledge of at least one SD-WAN technology: Cisco / Fortinet / VMware VeloCloud / Palo Alto.
Experience with ticketing tools and Incident, Change, and Problem Management.
Excellent verbal and written English communication skills.
Experience in customer-facing technical support.
Experience mentoring or guiding team members.
Willingness to work fixed shifts, including weekends and holidays as per roster.
Must be willing to undergo background verification and pursue additional certifications as required.

📌 Team Lead Cloud Operations Engineer Hyderabad
🏢 Religent Systems
📍 Hyderabad