Role & responsibilities

Inbound Calling
Attend incoming customer calls professionally and courteously.
Resolve customer queries and provide accurate information.
Address customer complaints and escalate issues when required.
Maintain high standards of customer service and satisfaction.
Record customer interactions accurately in the system.

Outbound Calling
Make outbound calls to customers for collection/recovery.
Inform customers about products, services, offers, and campaigns.
Collect customer feedback and update records.
Generate leads and schedule appointments where applicable.
Achieve daily productivity, calling target and quality parameters.

Required Skills
Good verbal and written communication skills.
Basic knowledge of MS Office (Excel, Word, Outlook).
Ability to interact confidently with customers over phone.




Valuable listening and problem-solving skills.
Positive attitude and willingness to learn.
Ability to work in a team workplace.

Preferred candidate profile

Educational Qualification
Graduate in any discipline.
Freshers are welcome to apply.

Preferred Competencies
Customer-centric approach.
Time management and multitasking abilities.
Adaptability and flexibility.
Basic computer proficiency.
Robust interpersonal skills.

Key Performance Indicators (KPIs)
Call handling efficiency.
Customer satisfaction scores.
Quality and accuracy of information provided.
Productivity targets achieved.
Adherence to process and compliance guidelines

📌 Customer Service Executive Thane (India)
🏢 Kotak Mahindra Bank
📍 India