Providing technical support and resolving queries and incidents for the enterprise customers.
Manages technical requests, emergency cases and outages.
Monitor the health and performance of network.
Perform fault isolation, troubleshooting for network issues.
Maintain documentation of incidents, troubleshooting activities, and resolutions.
Maintain customer-specific operational documentation, MOPs, etc.

Experience and Knowledge
Strong knowledge of IP network & security fundamentals, including IPv4/IPv6, TCP/IP, subnetting, VLANs, Ethernet, routing and switching, security policies, security zones, NAT, VPN technologies, etc
Valuable knowledge of Layer 2 and Layer 3 networking technologies, including STP, RSTP, EtherChannel, static routing, and energetic routing protocols such as OSPF and BGP.
Experience in configuring and troubleshooting network devices, routers, switches.
Good understanding of network documentation, including network diagrams, MOPs, and preparation of knowledge base articles.
Solid analytical, troubleshooting, and problem-solving skills.

Certifications

CCNA (Cisco Certified Network Associate) Mandatory

📌 Fault Management Engineer Tumakuru
🏢 Movate Technologies
📍 Tumakuru