Role & responsibilities
Ensure all site infra is up and running and there is no business disruption due to IT Infra
Provide first-level support for desktops, laptops, printers, barcode scanners/printers, and other end-user devices.
Ensure proper functioning of systems used in production, packaging, and laboratory areas (e.g., CHROMELEON, CDS, PLC/SCADA).
Maintain backup logbooks day to day basis.
Coordinate with vendors for hardware/software issues.
Support end-users with application and system issues.
Support user department team in pharmaceutical validation procedures (IQ/OQ/PQ) and QMS processes.
Publish periodic updates of site IT related support tickets and projects to IT leadership.
Positive understanding of network infrastructure, LAN/WAN, firewalls, and VPN configurations.
Knowledge of Windows, Active Directory, O365, and backup management tools.
Hands-on experience in GMP-regulated systems, 21 CFR Part 11 compliance, and data integrity requirements are desirable.
Documentation skills in compliance with GxP and SOPs.

📌 Senior Executive It Support Pharma Ambernath
🏢 Rubicon Research
📍 Ambernath