We are seeking a Production Support professional with experience supporting both mainframe and distributed applications. The role involves 24x7 production support, incident management, application monitoring, and performance troubleshooting using APM tools to ensure high availability and optimal system performance across platforms.

Key Responsibilities
Provide 24x7 production support for mainframe and distributed applications
Monitor batch, online, and distributed application settings to ensure system stability
Analyze and resolve production incidents across platforms (mainframe and distributed)
Perform abend analysis, job restarts, and root cause analysis (RCA)
Use Application Performance Monitoring (APM) tools to identify performance bottlenecks and proactively prevent incidents
Support performance tuning, capacity planning, and availability improvements
Coordinate with development, infrastructure, middleware, and database teams for issue resolution
Support critical business cycles (month-end, quarter-end, year-end)
Ensure SLA adherence and compliance with ITIL processes
Maintain operational documentation, run books, and knowledge base articles





Required Skills
Strong experience in Mainframe technology
Proficiency in COBOL, JCL, DB2
Experience with VSAM, CICS
Knowledge of job scheduling tools ( Control-M)
Hands-on experience in distributed application production support
Experience using Application Performance Monitoring (APM) tools such as Splunk, AppDynamics, Thousand Eyes, or similar
Solid skills in incident, problem, and change management (ITIL)
Experience with log analysis, monitoring, and alerting tools

Valuable to Have
Exposure to middleware technologies (WebSphere, MQ, Tomcat, Kafka, etc.)
Exposure to Cloud Technologies (PCF Preferred)
Knowledge of scripting (Shell, Python, or REXX)
Experience in BFSI or other high-availability environments
Understanding of cloud or hybrid infrastructure

Soft Skills
Strong troubleshooting and analytical skills
Ability to work under pressure in a 24x7 production environment
Excellent communication and cross-team coordination
Proactive, customer-focused mindset

📌 Mainframe Support Analyst Bengaluru
🏢 Cloudxtreme
📍 Bengaluru