Location: Kochi, Kerala
Salary: 20000-25,000/month
Job Type: Full time
Job Summary
We are looking for a Customer Relations Officer to manage client interactions, address customer queries, and handle complaints and grievances professionally.
Key Responsibilities
Handle client interactions and customer enquiries.
Address customer complaints and resolve grievances.
Maintain positive relationships with clients.
Coordinate with internal teams to resolve customer issues.
Follow up with clients and ensure customer satisfaction.
Maintain customer records and feedback reports.
Requirements
Good communication and interpersonal skills.
Solid customer-handling and problem-solving abilities.
Patience and a qualified approach to handling complaints.
Previous experience in customer relations or client handling is preferred.