Process licensing commissions transactions as per standard operating procedures (SOPs)
Perform data entry, data validation, and data analysis with high accuracy
Review, verify, and update records in internal systems.
Handle email-based communication with internal teams or clients.
Ensure compliance with quality standards, turnaround time (TAT), and SLAs
Identify discrepancies or errors and escalate issues to supervisors when required
Maintain confidentiality and data security as per company and client policies
Participate in process improvement initiatives and training programs
Meet productivity, accuracy, and performance targets consistently
Researching and processing requests while working on multiple screens and applications.
Resolving moderately routine questions following pre-established guidelines.
Performing routine research on customer inquiries.
Ensuring customer satisfaction and strive to meet exceed service standards.
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
Ability to work with strict timelines.

WHAT YOULL NEED:
Valuable written communication skills




Robust attention to detail and accuracy
Basic knowledge of MS Office (Excel, Word, Outlook)
Ability to work with large volumes of data
Time management and multitasking skills
Ability to work independently as well as in a team
Willingness to work night shifts
Must be able to type 30+ WPM with 98% accuracy.
Graduation in any stream, Commerce Graduate preferred.
Experience of working in Insurance process would be preferred.
Experience in a professional/office related setting that required you to work regularly scheduled shifts.
Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
Effective English business communication skills required to exchange information with client.
Must have basic Email/ Letter writing skills.
Good understanding of MS Excel and MS-Outlook.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Ii Licensing Gurugram
🏢 SE2
📍 Gurugram