Hitachi systems India looking for Sr. Executive Quality Assurance & Process Excellence

Role & responsibilities

Key Responsibilities
Support implementation, maintenance and audit readiness for applicable standards and accreditations, including ISO 9001, ISO/IEC 27001, ISO/IEC 20000-1, SOC 2 Type II and CMMI L3/L5; maintain documentation, control evidence and trackers.
Plan and conduct internal audits, process-compliance reviews and risk-based QA reviews; verify objective evidence, identify non-conformities and ensure effective closure of findings and corrective and preventive actions (CAPA).
Govern estimation, requirements analysis, system development, verification, validation, testing, change control, customer acceptance, delivery quality and project/service closure.
Monitor customer experience, contractual requirements, SLAs and service-quality touchpoints; report quality status, incidents, MTBF, MTTR, recurring issues and corrective actions.
Conduct operational, project and security risk assessments using NIST, CIS and ISO controls, and recommend treatment through acceptance, transfer, avoidance or mitigation.




Lead or support incident and recurring-issue analysis using root-cause analysis and 5-Why techniques; drive corrective, preventive and continual-improvement actions.
Track project/service profitability, cost of rework, quality KPIs, audit status, risks and trends through concise dashboards and management reports.
Identify process gaps, duplication, control weaknesses and automation prospects; coordinate stakeholders, audits, Kaizen initiatives and sustained improvement.

Skills & Competencies

Expert: Delivery lifecycle, quality governance and risk management.
Advanced: Security assessments and audit/compliance reviews.
Proficient: Project/service profitability, quality metrics, RCA, CAPA and process improvement.

Solid analytical, communication, reporting and stakeholder-management skills, with working knowledge of MS Office.

Qualification

Engineering degree or graduation in Computer Science, Information Technology or a related discipline.

Preferred candidate profile - immediate joiner

Perks and advantages - as per company norms

📌 Qa Analyst Iso Audit Gurugram
🏢 Hitachi Systems
📍 Gurugram