About the Role: Technical Support Associate I

Work Location: Noida

We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Responsibilities:
Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met
Ensure prompt and complete resolution of technical challenges and business issues
Advocate customers' priorities internally within Marketo
Serve as an authority, in specific functional and technical areas of the Marketo technology
Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and timely records in our case tracking system
Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base
Be part of a 24x7 Support Team

Required Skills / Experience:
Must be a technical graduate
At least 2 years of progressive experience diagnosing and resolving problems in a complex software workplace
Technical Support or implementation experience, supporting enterprise software solutions,



ideally Marketing Automation, CRM, PRM, or SFA applications ideally in a SaaS environment
Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.
Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of qualified staff. Ability to explain complex concepts simply.
Excellent analytical skills and ability to navigate challenging situations in a skilled manner.
Ability to multi-task and perform effectively under pressure
Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
Fluency in multiple languages a plus.
General cultural awareness, particularly for agents who are supporting customers in region other than the one they're located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)

📌 Technical Support Associate I Noida
🏢 TRIGENT SOFTWARE PRIVATE
📍 Noida