Company Description Good Luck Mettalik is a growing organization focused on delivering reliable products and services to customers in Indore and beyond. The company values consistent quality, timely service, and long-term relationships with its clients. Team members are encouraged to take ownership of their work, collaborate, and contribute to continuous improvement. Good Luck Mettalik offers a supportive environment for individuals who are committed to learning, professional development, and customer-focused work.
Role Description The Customer Service Associate is a full time, on-site role based in Indore. This role involves handling incoming customer inquiries via phone and in person, providing accurate information, and resolving issues in a timely manner. The associate will document interactions, follow up on pending requests, and ensure customers receive explicit communication and a positive experience. Daily tasks include maintaining professional phone etiquette, coordinating with internal teams to address customer needs, and supporting efforts to improve service processes.



The individual will also assist with basic administrative tasks related to orders, feedback, and customer records.
Qualifications
Candidates should possess strong Customer Service and Customer Support skills to address inquiries and resolve issues effectively.
Candidates should possess skills in Customer Satisfaction and Customer Experience to ensure positive interactions and long-term relationships.
Candidates should possess solid Phone Etiquette and clear communication skills for professional, courteous conversations.
Ability to work in office in Indore, manage multiple tasks, and stay organized in a fast-paced environment.
Strong interpersonal skills, patience, and problem-solving ability, with attention to detail.
Basic computer literacy (email, CRM tools, spreadsheets) and the ability to learn company systems quickly.
Prior experience in a customer-facing or support role is preferred but not mandatory.
Minimum educational qualification: high school diploma or equivalent; higher education in business or related fields is a plus.

📌 Customer Service Associate Indore
🏢 Good luck mettalik
📍 Indore