Role & responsibilities
The role holder is expected to adopt Customer first approach and attend the customers efficiently. (Customer First)
Must strive to achieve business targets.
Exhibits supervisory skills, facilitates achievement of results for subordinates.
Delegate work to juniors, if any and monitor activities to ensure performance in line with plans for proper sharing of responsibilities. (Business Acumen & Teamwork)
Providing help to improve performance and ability to counsel & training (People Developer)
Support business by suggesting (up-selling/cross-selling) products as per customer preferences. (Business Acumen & Customer First)
Co-ordinates with manager and ensure stock level on sales floor is maintained as per guidelines, this includes but not limited to replenishing merchandise from the stock room. (Teamwork)
The role holder will ensure productive and correct billing is done which includes but not limited to dealing with Cash /Credit cards/Debit cards/ Vouchers/Loyalty points/Exchange.
He/ she is accountable for any till discrepancies (Business Acumen & Responsibility)
Supports & ensures the visual aesthetics of the department/store are on point as per the store plan and guidelines. The role holder is expected to keep the area of work clean.
Captures customer insights/ preferences and shares the same with the managerial team during weekly meetings.
Keeps track of current techniques and adapts as per business requirements. (Passion for product)
The jobholder shall assist in visual merchandising/promotions inside and outside the store.
Understanding and upholding the Tata Code of Conduct and living the Trent Values
Preferred candidate profile
Drive for results
Robust customer orientation
Ability to manage and develop people.
Ability to maintain contact with fellow co-workers.
Ability to influence behavior.
Decision making ability