We are looking for an experienced Accounting Application Tech Support Specialist with strong L1/L2 troubleshooting skills across Windows and MacOS, excellent English communication, and hands-on voice support experience in a BPO/KPO or technical support environment. The ideal candidate should have prior experience supporting accounting/financial applications and a valuable understanding of the Finance/Accounting domain.
Responsibilities
Troubleshooting application, installation/uninstallation, OS, and accounting-related issues
Identifying and analyzing Windows/Mac logs
Resolving user-reported technical issues
Maintaining escalation logs and training documentation
Coordinating with cross-functional/development teams for complex issues
Ensuring timely follow-up until resolution
Requirements
L1/L2 troubleshooting skills across Windows and MacOS
Voice support experience in a BPO/KPO or technical support setting
Prior experience supporting accounting/financial applications
Valuable understanding of the Finance/Accounting domain
Comfortable handling US-based users through voice support
US EST hours from 6:30 PM to 3:30 AM IST
Skills
L1/L2 troubleshooting
Windows
MacOS
voice support
accounting/financial applications
Finance/Accounting domain
English communication
BPO/KPO experience
cross-functional collaboration
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 System Engineer Nagpur
🏢 Qloron Technology
📍 Nagpur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.