The Telecaller is responsible for making and receiving telephone calls, communicating with customers or patients, explaining the services offered by the organization, generating leads, scheduling appointments, and maintaining proper follow-up records to ensure customer satisfaction and business growth.
Key Roles & Responsibilities
Make outbound calls to prospective customers, patients, or leads.
Handle incoming calls and respond to customer inquiries professionally.
Explain the organization's services, facilities, packages, and offers.
Generate leads and convert potential customers into appointments or business prospects.
Follow up with existing customers and interested leads.
Schedule appointments and coordinate with the concerned departments.
Maintain daily call records, follow-up reports, and customer databases.
Provide accurate information and resolve basic customer queries.
Achieve assigned daily and monthly calling targets.
Maintain qualified communication and a positive attitude during calls.
Escalate customer complaints and issues to the concerned department.
Maintain confidentiality of customer and organizational information.
Educational Qualification
Minimum qualification: Intermediate / 10+2.
Graduate candidates are preferred.
Good communication skills in English and Telugu.
Knowledge of Hindi will be an added advantage.
Basic computer knowledge and MS Excel skills are preferred.
Required Skills
Excellent verbal communication skills.
Positive convincing and interpersonal skills.
Ability to handle customer queries.
Positive attitude and patience.
Basic computer and data-entry skills.
Time management and follow-up skills.
Target-oriented working approach.