Role Summary The Sales Manager - Logistics Services is responsible for driving new business acquisition through structured lead funnel management while ensuring a high-quality onboarding experience for new SME and B2B clients. Beyond acquisition, this role owns account health during the critical first two months post-onboarding, setting the foundation for long-term retention and growth.

Lead Funnel Management & New Client Acquisition
Identify, qualify, and pursue SME and B2B prospects.
Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements
Coordinate with operations and pricing teams to ensure commercially viable deal structures
Achieve monthly targets for current client activations and revenue from recent accounts

Lead end-to-end onboarding for newly signed clients including system setup, account configuration,



and first-shipment coordination
Conduct a formal onboarding kick-off call within 48 hours of contract signing
Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience
Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction

Account Stabilization & Growth (Month 2)
Conduct a formal Month 1 performance review with each current client covering delivery rates, TAT compliance, and delay metrics
Ensure the account is stabilized and positioned for long-term growth and retention.
Hand over the account to the Account Management team with complete documentation and a smooth transition.

📌 Sales & Service Manager Goa
🏢 Delhivery
📍 Goa