International & Domestic Process | Voice & Non-voice Process

Job Title :Customer Support Representative | Customer Support Executive

Location :Gurugram, HY

Job Summary -

Key Responsibilities -
Resolve customer complaints and issues by providing accurate information and appropriate solutions
Maintain detailed and accurate records of customer interactions and transactions
Escalate complex issues to the relevant internal teams when required
Follow standard operating procedures (SOPs) and service quality guidelines
Meet individual and team performance metrics
Provide feedback and insights to improve customer experience and internal processes
Stay updated on product, service, and policy changes

Required Skills & Qualifications -
Graduate Freshers are welcome!
Undergraduates with 6 months of relevant BPO experience are welcome!
Excellent verbal and written communication skills in English
Willingness to work in rotational shifts (days & nights)

Pay: ₹27,000.00 - ₹35,000.00 per month

Perks :
Health insurance
Provident Fund

Work Location: In person

📌 Customer Support Representative Gurugram
🏢 CHRO Consulting
📍 Gurugram