MetAntz connects the top 1% talent with global prospects. This is prospect with one of our startup customer creating enterprise B2B product with agentic software for the digital shelf, used by global brands.

India (Pune or remote)

We build agentic software for the digital shelf. Our customers are large global consumer brands. Our platform decides what their products should say on major online retail sites, writes it, and then measures whether it worked, including how products show up when shoppers ask AI assistants what to buy. You will be the day-to-day owner of the customer relationship for a set of enterprise brand accounts in the US and UK. What you hear from customers shapes what we build, and you are the person who explains to a brand team what the product did, why, and what happens next.

Own the onboarding, adoption and ongoing health of your assigned customer accounts

Track account health through usage and performance data, and act early on risks

Spot expansion opportunities and support renewals together with the leadership team





1 to 2 years of experience in customer success, account management, client servicing, analytics or a similar customer-facing role, with a technology or SaaS product
Excellent written and spoken English, with the ability to explain data and tradeoffs simply to non-technical brand and marketing teams
Comfort with data - you can read dashboards, work in spreadsheets, and ask positive questions about a number that looks wrong
Plus points - exposure to e-commerce, retail or consumer brands; basic SQL
Candidates with management degrees

People who want a purely reactive support role

People who avoid hard conversations or bad news

Ownership from your first month - real accounts, not a shadowing role

Direct exposure to some of the largest consumer brands in the world, early in your career

A small team where your judgment shapes how we serve customers

Competitive compensation and opportunity to work with global leaders

📌 Customer Success Manager Fully Remote Pune (India)
🏢 MetAntz
📍 India