Job Title :Telecaller / Customer Support Executive
Job Type : Full time
Location : Airoli, Navi Mumbai
Role Overview : We are looking for a confident and well-spoken Telecaller to handle customer inquiries, follow up with leads, and support daily communication for our PG / Co-living business.
Key Responsibilities :
Handle inbound and outbound calls professionally
Follow up with leads generated from social media, property portals, and references
Provide accurate information about PG rooms, availability, pricing, and facilities
Schedule property visits and coordinate with the operations team
Maintain daily call records and update lead status in CRM/Excel
Answer customer queries through calls and WhatsApp
Follow up for bookings, renewals, pending documents, and payments
Coordinate with tenants regarding check-in and check-out communication
Maintain polite and skilled communication with all customers
Support basic administrative and customer service tasks
Skills Required :
Good verbal communication skills in Hindi and English
Basic computer knowledge (MS Excel, WhatsApp, Google Sheets)
Ability to handle customer queries patiently
Good follow-up and convincing skills
Positive attitude and team coordination skills
Qualification :
Minimum 12th Pass / Graduate Preferred
Experience in telecalling, customer support, sales, or hospitality is preferred
Friendly and qualified personality
Quick learner with good coordination skills
Experience in PG, real estate, hospitality, or customer service will be an added advantage
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Telecaller / Customer Support Executive Airoli
🏢 Rathi living Services
📍 Airoli
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