Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Cloud Based Service Management Process Design
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and reliable operations. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.
Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
Support junior team members by sharing knowledge and providing guidance on technical challenges.
Must To Have Skills: Proficiency in Cloud Based Service Management Process Design.
Strong understanding of incident and problem management methodologies within cloud settings.
Experience in creating and managing Requests for Change and maintaining comprehensive knowledge base documentation.
Familiarity with tools and platforms used for service management and operational monitoring.
Excellent analytical and problem-solving skills to support operational stability and service excellence.
The candidate should have minimum 3 years of experience in Cloud Based Service Management Process Design.
This position is based at our Bengaluru office.
A 15 years full time education is required.
📌 Technical Support/application Support Engineer Bengaluru
🏢 Accenture
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.