Key Responsibilities :
Book, issue, reissue, and cancel domestic and international flight tickets using Amadeus GDS.
Assist customers with fare quotations, travel itineraries, and airline policies.
Process refunds, exchanges, and schedule changes.
Coordinate with airlines and travel partners to resolve booking-related issues.
Maintain accurate booking records and travel documentation.
Support daily office administration, including documentation and record keeping.
Ensure compliance with airline, IATA, and company policies.
Deliver excellent customer service while maintaining accuracy and efficiency.
Requirements :
Experience with Amadeus GDS (preferred).
Knowledge of airline ticketing, reservations, and travel documentation.
Solid communication and customer service skills.
Proficiency in Microsoft Office.
Excellent organizational skills and attention to detail.
Ability to work independently and manage multiple tasks.