The Front Office Receptionist is the first point of contact for guests and visitors. The role involves welcoming guests, handling inquiries, managing front desk operations, and ensuring a smooth, professional, and courteous experience at all times.
Key Responsibilities :
Greet and welcome guests in a polite and skilled manner
Handle check-in and check-out procedures (for hotel/guest house)
Maintain visitor records and appointment schedules
Coordinate with housekeeping, maintenance, and other departments
Handle guest complaints and escalate issues when necessary
Manage front desk cash, billing, and basic accounts (if applicable)
Ensure the reception area is clean, organized, and presentable
Follow company policies, SOPs, and safety procedure
Skills & Requirements:
Excellent communication and interpersonal skills
Pleasant personality with a customer-service mindset
Basic computer knowledge (MS Office / PMS software preferred)
Ability to multitask and remain calm under pressure
Well-groomed appearance and skilled conduct
Prior experience in front office or customer service is an advantage