OTA Pricing Controls, RevPAR Performance, Pricing & Reservations Specialist

Location : Fully Remote Employment Type : Permanent, Full-Time Schedule : Pacific Standard Times Reports to : Additional General Manager Compensation : Annual performance bonus

Cover letter needed: Yes

Position Summary

We are seeking an experienced and highly accurate and trustworthy professional to join our team.

The specialist will monitor OTA Pricing and report pricing 5 times daily, manage ADR, hotel transactions, audit refunds and adjustments, verify reservation rates, implement approved room-price changes, and support reservation sales. The specialist will also adjust prices. This is a hybrid hotel revenue and operations, financial-control, and sales-support position—not a traditional accountant or senior revenue-manager role.

Primary Responsibilities PMS Transaction Monitoring

- Review daily PMS reports for refunds, rebates, discounts, voids, corrections, write-offs, and manual adjustments.
- Confirm that every refund and adjustment has a legitimate reason, supporting documentation, and required approval.
- Identify duplicate refunds, unusual transactions, unauthorized discounts, unexplained rate reductions, and missing charges.
- Review guest folios for incorrect rates, taxes, payments, balances, and transaction postings.
- Compare PMS activity with payment-processor and credit-card settlement reports when required.
- Maintain an audit trail showing the transaction, employee, amount, reason, approval status, and corrective action.
- Immediately escalate suspected fraud, unauthorized activity, or significant discrepancies.

Reservation and Rate Review

- Review new and modified reservations for correct room type, rate plan, dates, discounts, taxes, and payment instructions.
- Verify weekly, monthly, corporate, promotional,



OTA, and direct-booking rates.
- Identify reservations priced below approved limits or outside authorized rate plans.
- Monitor occupancy, booking pace, cancellations, competitor rates, local demand, and high-demand dates.
- Recommend pricing changes supported by current hotel and market information.
- Implement approved rate changes in the PMS, central reservation system, channel manager, and authorized booking platforms.
- Confirm that rate changes display correctly across applicable sales channels.
- Identify and report rate-parity discrepancies.

Reservations and Sales Support

- Follow up with qualified extended-stay, corporate, construction-crew, relocation, and long-term-stay prospects.
- Prepare quotes within approved pricing and discount limits.
- Convert qualified inquiries into reservations whenever possible.
- Maintain an organized lead and follow-up tracker.
- Document the outcome and next action for every assigned sales opportunity.
- Escalate negotiated rates, group business, or requests outside approved limits.

Reporting and Communication

- Produce a concise daily report covering refunds, adjustments, exceptions, rate changes, unresolved balances, and recommended actions.
- Prepare a weekly summary of transaction trends, identified revenue leakage, occupancy, ADR, booking pace, rate activity, and sales follow-ups.
- Communicate professionally with management, front-desk employees, guests,



and business accounts.
- Protect guest, payment, employee, and hotel information.
- Maintain dependable communication throughout scheduled working hours.

Required Qualifications

- At least two years of hands-on experience with a hotel PMS in night audit, income audit, reservations, front-office operations, revenue coordination, or hotel accounting.
- Direct experience reviewing hotel refunds, discounts, voids, adjustments, guest folios, and payment postings.
- Working knowledge of hotel reservations, room inventory, rate plans, occupancy, ADR, and RevPAR.
- Ability to identify financial discrepancies and explain the appropriate corrective action.
- Robust Excel or Google Sheets skills.
- Excellent attention to detail and ability to follow written authorization limits.
- Strong spoken and written English.
- Reliable computer, secure high-speed internet, backup connectivity, and a private working environment.
- Ability to work a consistent schedule aligned with Mountain Time.
- Ability to maintain productivity and accountability without direct in-person supervision.
- Willingness to complete reference and background checks where legally permitted.

Preferred Qualifications

- Experience with, central reservation systems, channel managers, and OTA extranets.
- Previous experience as a hotel income auditor, night auditor, reservations supervisor, revenue coordinator, or hotel accounts specialist.
- Experience with an extended-stay, limited-service, or select-service hotel.
- Experience reconciling credit-card settlements and OTA virtual credit cards.
- Experience with corporate, construction-crew, relocation, or long-term-stay reservations.
- Familiarity with competitor-rate analysis

📌 Experieinced Ota Pricing, Revenue and Reservation Specialist (India)
🏢 Hotel
📍 India