Associate, Client Services :

- Hyderabad, India
- Customer Success & Support Group
- 326445

About the Role : Grade Level (for internal use) : 07

About the role

In this role, you will become an expert across all supported financial products—including iLEVEL, QVal, and the iLEVEL Investor Portal—and serve as a key point of contact for client inquiries. You will provide exceptional client service, troubleshoot complex issues, and collaborate with cross-functional teams to deliver timely and effective solutions.

Key Responsibilities -

- Troubleshoot client-reported issues efficiently, escalate as appropriate, and work with internal teams to document and resolve problems.- Maintain detailed documentation of all client interactions (both written and verbal) in the internal CRM system.
- Collaborate regularly with senior managers and work closely with colleagues across business lines and global regions.

What We’re Looking For

Core Qualifications

- Robust ability to learn new technologies and financial products quickly.
- Flexibility to work in US hours/shifts . 6:30 PM IST to 3:30 AM IST
- Bachelor’s degree required; Master’s degree preferred (BTech/MBA).
- Strong written and verbal communication skills.
- Ability to work comfortably with complex concepts and challenging issues.
- Knowledge of finance, valuations, and comfort working under pressure while maintaining momentum.
- 1 to 3 years of client-facing experience (preferred but not required). Additional Preferred Qualifications
- Exposure to or knowledge of REST APIs.




- Strong Excel skills and a solid understanding of financial markets and securities.

About S&P; Global Market Intelligence

- At S&P; Global Market Intelligence, a division of S&P; Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You? **

Our Mission : Advancing Essential Intelligence.

Our People : Our Values : Integrity, Discovery, Partnership

- Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :**

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P; Global.

- Our benefits include:





- Health & Wellness: Health care coverage designed for the mind and body.

- Flexible Downtime: Generous time off helps keep you energized for your time on.

- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

- Family Friendly Perks: It’s not just about you. S&P; Global has perks for your partners and little ones, too, with some best-in class benefits for families.

- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P; Global : At S&P; Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert : Equal Opportunity Employer

- 20 - Skilled (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) Job ID : 326445 Posted On : 2026-04-26 Location : Hyderabad, Telangāna, India

📌 Associate, Client Services (Hyderabad)
🏢 sep global
📍 Hyderabad