Key Responsibilities: Front Desk (Receptionist Duties):
- Greet and assist patients in a professional and friendly manner
- Manage appointment scheduling (calls, walk-ins, WhatsApp, online bookings)
- Maintain patient records and billing details
- Handle payments, invoices, and daily reports
- Coordinate with doctors and therapists for smooth patient flow
- Ensure clinic cleanliness and front desk presentation
- Collect patient feedback and encourage reviews
Telecalling & Lead Management:
- Handle incoming and outgoing calls for patient inquiries
- Follow up on leads from Instagram, Meta Ads, and Google
- Convert inquiries into confirmed appointments
- Explain treatments, packages, and ongoing offers clearly
- Maintain daily call reports (leads, follow-ups, conversions)
- Re-engage old leads and inactive patients
- Respond to WhatsApp and online queries promptly
Skills Required:
- Excellent communication skills (Tamil & English mandatory; Hindi is a plus)
- Pleasant personality with strong customer handling skills
- Sales-oriented mindset with ability to convert leads
- Basic computer knowledge (Excel, billing software, WhatsApp)
- Ability to multitask and handle pressure in a clinic setting