How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

About The Team /role Overview

We are looking for a Salesforce Solutions Specialist to support, enhance, and evolve Delta Air Lines’ Salesforce capabilities. This role combines Salesforce Administration, Production Support, Release Management, and technical platform support responsibilities. The successful candidate will partner with business stakeholders, product teams, architects, and technical teams to deliver scalable solutions, support production operations, drive continuous improvements, and contribute to Delta’s digital transformation initiatives.

Key Responsibilities

- Design, build, and support advanced declarative solutions, including complex Flows, automation, and Dynamic Forms.
- Use SOQL to query, analyze, and validate platform data.
- Review, troubleshoot, and maintain existing Apex classes, Triggers, and Lightning Web Components to support platform stability.
- Partner with technical teams on solution design. Assess when requirements call for declarative vs. programmatic approaches.
- Participate in design reviews, technical solution discussions, and peer review of platform changes.

What You Need To Succeed (Minimum Qualifications)

- Bachelor’s degree in computer science, Information Systems, Engineering, Business, or related field.
- 2-4 years of Salesforce Administration experience.
- Strong expertise in Salesforce configuration, security model, Flows, Reports, and Dashboards.
- Working knowledge of Salesforce’s programmatic features (Apex, Triggers, LWC) and SOQL, with the ability to read and troubleshoot existing code.
- Experience supporting Sales Cloud, Service Cloud, and/or Experience Cloud.
- Experience with production support, troubleshooting, and root-cause analysis.
- Excellent communication, analytical, and problem-solving skills.

Behavioral Competencies

- Ability to work in collaborative environments and embrace diverse perspectives.
- Communicate clearly and concisely, express thoughts and ideas effectively, and embrace cultural differences with respect when engaging with others.




- Ability to engage effectively with peers and stakeholders to build strong partnerships.
- Prioritize, maintain focus, and consistently deliver commitment.
- Proactively understand customer expectations and willingness to create customer-based solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

- Salesforce Certified Administrator.
- Salesforce Certified Platform App Builder or Advanced Administrator.
- Salesforce Platform Developer I Certification.
- Hands-on experience with Apex, Lightning Web Components, and Triggers.
- Experience with Copado, Git, and CI/CD practices.
- Experience with Salesforce integration and API-based solutions.
- Knowledge of airline industry processes is a plus.

About The Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list,



marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program. For more information, please visit www.deltatechhub.com

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the chance to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

📌 Salesforce Solutions Specialist (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru