Solve Problems : Diagnose and resolve product or service issues by identifying the root cause and explaining the best solution.
- Product Expertise : Maintain a deep understanding of our products/services to provide accurate information and walkthroughs.
- Record Keeping : Accurately document all customer interactions and feedback in our CRM system.
- Advocacy : Escalate complex issues to the appropriate departments (e.g., Tech or Billing) and follow up to ensure resolution.
- Continuous Improvement : Share recurring customer pain points with the team to help improve our overall service and product quality.