Job Title : Customer Support Executive (Written Communication)
Location : Wazirpur Industrial Area, Delhi Employment Type : Full-time (In-office) Salary : ₹16,000.00 - ₹22,000.00 per month
Experience : 0-5 years, FRESHERS WELCOME
About the Role
If you can turn confused customers into happy ones using words (not excuses), you’ll fit right in.
Key Responsibilities
- Handle order-related questions, complaints, and escalations professionally
- Maintain a polite, brand-appropriate tone in all written communication
- Coordinate with internal teams (operations, logistics, tech) to resolve issues
- Update customer details, tickets, and notes accurately in CRM systems
- Ensure quick turnaround time and high customer satisfaction
Required Skills & Qualifications
- Excellent written English is mandatory (grammar, clarity, tone)
- Strong problem-solving mindset and attention to detail
- Ability to handle multiple conversations efficiently
- Freshers with solid communication skills are welcome
Who Should Apply
- Fresh graduates with strong written English
- Those looking for a stable, full-time in-office role