Location : Malad (West/East), Mumbai Shift Type : Rotational Shifts / 5-Day Working Week Compensation : Fixed Salary + High Performance-Based Incentives.
**Contact:
- (phone hidden).**
Issue Resolution : Troubleshoot customer concerns, process orders, and handle complaints with a problem-solving mindset.
Documentation : Maintain exact logs of all interactions in the CRM system (e.g., Salesforce).
Performance Metrics : Consistently meet KPIs, including Average Handling Time (AHT), Quality Scores, and CSAT.
Requirements & Skills
Education : 12th Pass (HSC) or Graduate in any discipline.
Communication : Exceptional written English with a focus on proper grammar, tone, and etiquette.
Typing Speed : Minimum 15-30 WPM with high accuracy.
Experience : 0-2 years (Freshers with excellent communication are welcome).
Tech Savvy :
Basic computer knowledge and proficiency in MS Office/Excel.
Perks & Facilities
Transportation : Drop facility provided for late-night/rotational shifts (or travel allowance where applicable).
Incentives : Uncapped/Unlimited incentive structure based on sales targets and quality performance. Growth : Fast-track internal promotion opportunities within the BPO/MNC sector. Benefits: PF, Medical Insurance, and Gratuity as per company policy.
Job Types : Full-time, Permanent, Fresher
Pay: ₹18,081.51 - ₹34,438.33 per month
Benefits :
- Health insurance
- Life insurance
- Provident Fund