About Role : OneSpider Technologies is a Mumbai-based IT company providing software solutions to business clients across India. We are looking for a Customer Support Executive who can handle incoming queries from our existing software users and resolve their issues over call.
What you will do :
- Receive calls from existing customers who use our software
- Understand and resolve their queries related to software, accounting, billing and GST
- Access the customer's system remotely using tools like AnyDesk or UltraViewer to fix issues
- Follow up with customers to make sure their problem is fully resolved
- Maintain records of queries and resolutions
Who can apply :
- Commerce Graduate (B.Com or equivalent)
- Freshers to 3 years of experience welcome
- Basic understanding of accounting, billing or GST concepts
- Comfortable talking to customers and explaining things clearly over call
- Willingness to learn software and remote support tools
Location :Lower Parel East, Mumbai (10 Mins Walking From Railway Station) Timing :Monday to Saturday | 10 AM - 7 PM
To Apply: WhatsApp your resume to (phone hidden)
Job Types : Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Advantages :
- Commuter assistance
Work Location: In person
📌 Customer Service Representative (Parel)
🏢 OneSpider Technologies
📍 Parel
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