Qualification - Diploma in Electrical & Electronics with12 + years experience

BE - Electrical Electronics Engineering with 8+ years experience

Job Summary

Casagrande Propcare Pvt. Ltd. is seeking an experienced and dynamic Key Account Manager to manage our prestigious client account, Capitaland. The role requires end-to-end facility management expertise, strong leadership capabilities, and the ability to manage large teams while ensuring excellent service delivery, operational efficiency, statutory compliance, and client satisfaction.

Key Responsibilities

Client & Account Management

- Act as the primary point of contact for the client (Capitaland).
- Build and maintain strong client relationships.
- Conduct regular review meetings and provide operational updates.
- Ensure timely resolution of client concerns and escalations.
- Drive customer satisfaction and service excellence.

Team Management

- Lead and manage a workforce of approximately 166 employees, including:

- MEP Team - Engineer, Supervisor, MST, HVAC, BMS, Plumber, STP opr, WTP Opr, Fire team

- Housekeeping (HK) Team - Executive, Supervisors & HK staffs

- Monitor manpower deployment, productivity, attendance, and performance.

- Conduct team training, mentoring, and development programs.

- Ensure adherence to company policies, SOPs, and service standards.

Technical Operations

- Oversee and manage:

- Electrical Systems

- HVAC Systems

- Power Management

- Water Management

- DG Operations

- Utility Systems

- Lead troubleshooting activities and ensure minimum downtime.

- Monitor preventive and breakdown maintenance activities.

Financial & Commercial Management

- Prepare and control:

- Annual Budgets

- OPEX (Operational Expenditure)

- CAPEX (Capital Expenditure)

- Prepare BOQs and cost estimates for projects and maintenance activities.





- Monitor utility consumption and implement cost-saving initiatives.

- Manage utility billing and vendor payments as per contractual requirements.

Compliance & Audit Management

- Ensure compliance with all statutory requirements and licenses.

- Maintain and update:

- Statutory Documents

- ISO Documentation

- EHS Audit Documents

- Electrical Audit Documents

- Coordinate and support internal and external audits.

- Ensure implementation of corrective and preventive actions.

Tenant & Customer Management

- Handle tenant relations and customer complaints effectively.
- Ensure timely closure of complaints and service requests.
- Maintain high standards of facility operations and tenant satisfaction.

Required Qualifications

- Bachelor's Degree/Diploma in Electrical, Mechanical Engineering, Facility Management, or related discipline.
- Facility Management certification will be an added advantage.

Experience

- Minimum 8-15 years of experience in Facility Management, Property Management, or Integrated Facilities Management.
- Experience in handling large commercial properties, IT parks, malls, or business parks.
- Proven experience in managing large teams and key client accounts.

Required Skills :

- Facility Management Operations
- Power & Water Management
- HVAC Systems Management
- Utility Billing & Energy Management
- Budgeting (OPEX & CAPEX)
- BOQ Preparation
- Statutory Compliance Management
- ISO, EHS & Electrical Audits
- Vendor Management
- Tenant Relations & Customer Service
- Team Leadership & People Management
- Problem Solving & Troubleshooting
- Strong Communication & Presentation Skills

Preferred Industry

- Integrated Facility Management (IFM)
- Property Management
- Commercial Real Estate
- IT Parks / Business Parks / Mixed-Use Developments

Pay: ₹70,000.00 - ₹75,000.00 per month

Advantages :

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Key Account Manager (Kharadi)
🏢 casagrandepropcare
📍 Kharadi