Job Description: Senior Relationship Manager / Lead Relationship Manager

- Position Type : Full-Time
- Experience Required : Minimum 10+ Years
- Department : Client Relations / Business Development / Account Management

About the Role

We are seeking an accomplished, strategic, and results-driven Senior Relationship Manager with a minimum of 10 years of professional experience . In this senior leadership role, you will be responsible for managing high-value enterprise accounts, driving client retention, unlocking cross-selling and upselling pathways, and serving as the executive escalation point for strategic partners.

Key Responsibilities

- Portfolio & Account Strategy : Oversee, nurture, and expand relationships with high-net-worth or enterprise-level clients, acting as the primary strategic advisor.
- Revenue Growth & Monetization : Drive top-line growth by identifying, developing, and executing cross-selling, upselling, and contract renewal strategies across the portfolio.
- Executive Engagement : Build long-term, trusted advisory relationships with C-suite executives and key decision-makers within client organizations.
- Cross-Functional Leadership : Coordinate seamlessly with internal departments—including product, sales, marketing, legal, and customer support—to ensure flawless service delivery and customized solution alignment.
- Risk Mitigation & Retention : Anticipate client challenges, spearhead proactive retention initiatives, and resolve high-stakes complaints or operational escalations swiftly.
- Market Intelligence : Monitor industry trends, competitive landscapes,



and regulatory shifts to offer proactive insights to both clients and internal executive leadership.
- Team Mentorship : Guide, mentor, and upskill junior relationship managers and account executives, fostering a culture of high performance and client-first execution.
- Reporting & Forecasting : Deliver accurate pipeline forecasts, account health summaries, and portfolio performance analytics to senior management using modern CRM infrastructure.

Requirements & Qualifications

- Experience : Minimum of 10 to 15 years of progressive experience in Client Relationship Management, Key Account Management, or Business Development within a fast-paced corporate workplace.
- Education : Bachelor’s degree in Business Administration, Marketing, Finance, or a related field; MBA or advanced postgraduate qualification is strongly preferred.
- Track Record : Demonstrated history of managing large-scale portfolios, retaining key accounts, and consistently meeting or exceeding aggressive revenue and retention targets.
- Communication & Negotiation : Exceptional verbal, written, negotiation, and executive presentation capabilities, with the poise to navigate sensitive corporate negotiations.
- Technical Acumen : Proficient with enterprise CRM platforms (e.g., Salesforce, HubSpot, or Zoho) and advanced data-driven reporting tools.
- Mindset : Strong strategic thinker with an analytical approach to problem-solving and an unwavering commitment to client advocacy.

Pay: From ₹35,000.00 per month

Work Location: In person

📌 Relationship Manger (Muzaffarpur)
🏢 DPS GROUP PF INSTITUTIONS
📍 Muzaffarpur