Senior CSA :

- Date: Sep 12, 2026

- Location:

- Bangalore, KA, IN

- Requisition ID: 22797

- Description:

- ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

- ask relevant external groups to evaluate various program activities - usually through surveys of individuals within these groups - related to the services they have experiencedInternal Performance Measurements

- used to assess and monitor the internal operation of an organization. ROLE HOLDER PROFILE A. Preferred educational qualifications: Minimum SSC (10th) passed. B. Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry C. Skills and Competencies i.



Functional / Technical:Computer literate eg. Outlook, Word, Internet ExplorerTyping skills: Process specific cut offsGood written English communication ii. Behavioral:Qualified & Courteous in mannerismsAbility to liaise with customers at all levelsAbility to handle and resolve complex customer calls D. Corporate Values Must demonstrate Firstsource values - REACCH that acts as our north star, helping us achieve our goals in a uber competitive, digital-first world while meeting customer and investor demands for social responsibility. Risk-Taking Dare to go beyond Challenge status quo every day. Be strategic. Be ambitious. Be resilient. Execution Excellence Strive to be the best Collaborate, co-create and drive excellence. 2 © Firstsource Solutions Limited | February 15, 2023 Agility Move ahead of time quickly Stay nimble, adapt fast and learn constantly with a ‘Digital First’ mindset. Customer First Keep customers at the heart of every action. Credibility Instil trust, confidence and accountability Seek answers rooted in ‘what's right’ and not ‘who's right’. Humaneness Be fair, respectful, transparent and sensitive Care for your community; act responsibly towards environment.

📌 Senior Csa (Bengaluru)
🏢 Firstsource Healthcare
📍 Bengaluru