Helpdesk Team Member - Team Member Services Band: BPO2 (Specialist) Location: Bangalore - Think Campus Shift Timing: US Shift, Night Shift
Role Purpose
The Helpdesk Team Member provides first‑level HR support to employees, ensuring timely resolution of queries and adherence to service standards.
Key Responsibilities
- Respond to employee queries related to HR policies, advantages, and TM services
- Manage tickets through the HR helpdesk system and meet SLA targets
- Support I‑9 processing and employee data updates
- Escalate complex issues in line with defined procedures
Location
- Bengaluru
Job Function
- BUSINESS PROCESS SERVICES
Role
- Executive
Job Id
- 399022
Desired Skills
- Helpdesk Solution | Voice Helpdesk Agent
Qualifications : BACHELOR OF ARTS
📌 Helpdesk Team Member (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru
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