JOB DESCRIPTIONSales Merchandiser - Domestic & Export

Company : Jhelum Impex Department : Sales & Merchandising Position : Sales Merchandiser - Domestic & Export Employment Type : Full-Time Experience : 1-4 years Location : [Location]

Job Summary

Jhelum Impex is looking for an enthusiastic, organized, and result-oriented Sales Merchandiser - Domestic & Export to manage customer coordination, sales follow-ups, merchandising activities, and order execution across both domestic and international markets.

Key Responsibilities1. Domestic & Export Sales

- Handle sales inquiries and customer requirements from domestic as well as international buyers.
- Develop and maintain strong relationships with existing customers, buyers, distributors, retailers, and sourcing companies.
- Identify potential customers and support new business development in domestic and international markets.
- Follow up on leads, inquiries, quotations, samples, and purchase orders.
- Assist in achieving assigned sales and business-development targets.
- Understand customer requirements, product specifications, quantities, pricing, delivery schedules, and payment terms.
- Participate in customer meetings, buyer presentations, exhibitions, and trade fairs whenever required.

1. Merchandising & Order Management

- Manage the complete merchandising cycle from inquiry → quotation → sampling → order confirmation → production → quality → dispatch → delivery .
- Prepare and maintain product catalogs, quotations, price lists, specifications, sample records, and order sheets.
- Coordinate product development and sampling according to customer requirements.
- Ensure accurate communication of buyer specifications, measurements, colors, materials, packaging, labeling, and other requirements.




- Track order progress and provide timely updates to customers and management.
- Monitor production schedules and coordinate with internal teams to ensure timely completion.
- Identify potential delays and proactively communicate solutions to customers and management.

- Export Coordination

- Coordinate with export customers regarding order requirements, shipping schedules, documentation, and delivery timelines.
- Liaise with production, quality, packing, logistics, and documentation teams for smooth execution of export orders.
- Coordinate with freight forwarders, shipping agents, and logistics partners as required.
- Assist with export documentation, including commercial invoices, packing lists, shipping-related documents, and other buyer-specific documentation.
- Follow up on shipment schedules and ensure timely dispatches.
- Maintain proper records of export orders, shipments, customer correspondence, and documentation.
- Ensure compliance with customer-specific packaging, labeling, inspection, and shipping requirements.

- Customer Relationship Management

- Respond promptly and professionally to customer inquiries and requests.
- Handle customer complaints and coordinate internally for quick resolution.
- Collect customer feedback and communicate it to the relevant teams.
- Maintain long-term relationships with key customers and identify opportunities for repeat orders and upselling.

- Product & Market Development

- Keep track of market trends,



customer preferences, competitor products, pricing, and new product opportunities.
- Support the development of current products based on market and customer requirements.
- Coordinate with design, sourcing, production, and product-development teams.
- Assist in preparing product presentations, catalogs, samples, and collections for buyers.
- Identify opportunities for expanding the company's product range and customer base.

- Pricing & Commercial Coordination

- Prepare quotations and costing sheets based on customer requirements.
- Coordinate internally to obtain product costing, production timelines, and freight-related information.
- Support negotiations on pricing, quantities, payment terms, delivery schedules, and other commercial requirements.
- Maintain updated customer-specific pricing and product information.
- Ensure that confirmed orders accurately reflect agreed commercial and product terms.

- Reporting & Documentation

- Maintain updated records of inquiries, quotations, samples, orders, shipments, and customer follow-ups.
- Prepare regular sales and order-status reports for management.
- Track pending inquiries, samples, purchase orders, payments, and shipments.
- Maintain organized customer databases and communication records.
- Ensure all order-related information is accurately documented and communicated to relevant departments.

Required Qualifications & Skills

- Graduate in Business Administration, Commerce, Marketing, Textiles, Fashion, or a related field .
- 1-4 years of experience in sales, merchandising, export sales, domestic sales, or customer coordination .
- Experience in **home furnishings, têxtiles, handicrafts, lifestyle products, furniture, or related indus

📌 Sales Merchandiser (Jaipur)
🏢 Jhelum Impex
📍 Jaipur