- Handle Incidents and Requests for both Production and PPE instances.
- Set up and maintain the PPE environment to support testing and pre-production needs.
- Troubleshoot and configure Multi-Factor Authentication (MFA) for recent users.
- Manage new user onboarding requests , ensuring timely and accurate account provisioning.
- Process movers and leavers updates as per requests from respective team managers.
- Create and implement change requests for the Production environment in compliance with organizational policies.
Qualifications
- Proven experience with Microsoft Entra ID (Azure Active Directory) administration.
- Strong knowledge of identity and access management (IAM) principles.
- Hands-on experience with MFA setup, troubleshooting, and user lifecycle management .
- Familiarity with incident and request management processes (ITIL on ServiceNow)
- Ability to work collaboratively with cross-functional teams and stakeholders.
- Excellent problem-solving and communication skills.
Preferred Skills
- Experience with EntraID setup and Service Operation :
- Knowledge of automation tools for identity management.
- Exposure to change management processes in enterprise environments.
Location
Pune, Hyderabad
Employment Type
Full-time
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